very bad service

Good day,

I am now at the point where I'm thinking of cancelling my subscription because of the poor service being provided.

I have been calling for the 6th time, each call lasted for 30minutes and still no one can assist me, today i spoke to Thobeka who also cannot assist me, i asked to speak to a manager and was told its not possible. I made payment on the 5th using my late grandmother's customer number (***9) which apparently wasn't my customer number, but on the dstv whatsapp it shows that customer number (confusing), however i called the call center to explain what happened and they allocated the payment to the correct customer number which is *** and services were activated after i sent them a statement showing the transactions (proof of payment). Yesterday morning I noticed that my services weren't active, I called only to be told I'm disconnected because I need to make payment, I forwarded proof of payment again but this time not the bank statement and they confirmed receipt and services were activated.

I am really tired of wasting my time, energy and airtime having to explain the same thing on every call, please treat this with urgency.

Regards,

Simphiwe Tamba ***