1 reviews | Active since Jul 2015

07 Sept 2015, 11:51

Very bad response to customer issues and work!!!????

Hi Rupert,<br> <br> i just got off the hellopeter website, and i must say i dont appreciate the manner in which you responded to the querry, you made it sound like i dont avail myself to be helped and that i am making things difficult for myself, i dont appreciate that at all, i dont know where you are getting your information from, i got your voice message and in that messgae you said you were going to phone back to which you never did, i havent gone anywhere to say nothing about this but you rather thought it wise to respond in that manner to make you look good or what i dont understand this, secondly some dude called me and wanted to fond out what the issue was, i told him i was in Boksburg on a work assignment and will only be back on saturday night, he didnt phone but phoned on sunday and i missed his call then, tried ringing back on the number he called me on but it wouldnt go through, so please dont sit there and say they tried but couldnt reach me, i have only one number and dont screen calls. PLEASE GET YOUR FACTS RIGHT AND YOUR DUCKS IN A ROW BEFORE YOU COME AT ME LIKE THAT EVER AGAIN....

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Sept 2015, 12:18
Official
Hello iamqweiqu,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team