1 reviews | Active since Jul 2015

06 Aug 2015, 07:47

Very bad response to customer issues and work!!!????

i actually thought i was being a pain till i visited your visitor comment page trying to find the post i put on, and in the past 24hrs the volume of bad comments and complains that have been on your page makes me understand that its actually a cancer thats going on and someone need to teach you guys a lesson seeing that you go about billing people for services that aren't rendered. that is tantamount to ***** if you do not know, you can go ahead and delete this one too seeing as the ne from last night got deleted, i wont waste my airtime or data trying to sort this thing out no more, i will wait till the 26th to see if i get debited then you will know how sick in the head some people can really be, enough is enough...<br> <br> and for this Silindile Nyende character who thinks its cool to be rude to customers, shes got another thing coming her way, karma is such a ***** that when it hits you in the face you wont even remember being rude to clients, same as an ida character, you guys are done for.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Aug 2015, 14:46
Official
Hello iamqweiqu,

Please accept our sincerest apologies for the delayed responds.

It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

According to our records service has been downgraded to DStv Extra with extra view as requested. The billing on your account has been adjusted accordingly.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Your support, and that of all our customers, is important to us.

Regards
Rupert