Very bad poor service dstv

I app**** for the price lock this year in the month of March 2019 .as I was successful by getting the price lock where I would pay 500 a month for the next 2 years as stated in the application form .Soon after I got the price lock I then sent all my details through my bank statement my payslip so that it can be debit every month on the 25 of each month as I spoke to a agent from multi choice . It was agreed and I forward all my documents . In march this year the price lock package was delivered and soon after that I called the installers who in stall it the in march and ever since it was install multi choice never took what they were suppose to take each month the 25th .So my big complaint to multi choices is that I call in April to ask why is multi choice not deducting the money each month but still they never took it . In May after the 25th multi choice took a 500 and I was happy because now they starting to debit me .But my complaint is still I gave my bank details for the money too be deducted each month it is now my fault as the customer to be calling multi choice every time .What happened last week is that on Monday the 03.06.2019 I come home and my dish was disconnected and may they took the 500 but now only their want to switch my dish off which is not my fault then I called on that Monday spoke to a very nice helpful agent who I told my whole story I don't no did he update it on the system and he listen and help me switch my dish back on I was happy and I advise him that what ever the amounts is they must sent it end of the next month which will be pay day ill sort it out as we spoke over the phone and we agreed . I'm not sure if all the calls are recorded as per your call center . And then again yesterday i come home from work to find my dish disconnected again I am not very happy with multi choice at all I then tried to call twice in one agent was not so helpful the line then cut .I called again shortly and the next agent tried to assist but line went off so not one agent called me back my dish is still of I'm really not a happy customer and would like a manager to assist me in this I would call again but I'm at work so I'm emailing multi choice to please get help .I really think the service I am getting is very poor if you can check I have been a loyal customer to multi choice for years this is really unfair. And this morning i called around 10:19 and spoke to a unfriendly and not helpful agent at all she even took very long to answer my call as it come through what kind of service think she was sleeping on the call such a big company . My details Laurin Kim Du preez ID Number: ********** 054082