Very bad incompetant service from Multichoice, and this is not the first time. Re-instating a cancelled debitorder without permission of the customer is **********. Please rectify immediately.

I have had a long time relationship with Dstv. As I travel often I to the end of last year decided to cancel my monthly debitorder to cash customer. I visited friends in PE and had business to see to then the lockdown came. I was stuck in PE for 6 weeks as I have the proof when I came back on the 6th May to my permanent place of residence. On the 1st April they falsely debited a cancelled debit order,without my permission, and I had no way of contacting them. On the 1st May they again debited my cheque account with R275 for the month of May. As I was back home this was fine but still they had no right to re-instate a cancelled debitorder without my permission. Up to this day I have had NO feedback from Multichoice Ref no. ***-i391 I have never in my life had worse service from any other company I dealt with.