Very Bad experience with DTSV - Promises and lies.

I am utterly dissapointed in the services l am getting from DSTV. I phoned DSTV on the 25th of June 2019 and requested that they cancel my subscription for the month of July as l won`t be at home for the most of the month. The lady on the phone said that l paid my subscription already for the month of July as per their report on the system but l told her the debit did not go through and l want to cancel. You sent me an sms on 17 July saying l owe you guys but my DSTV was suppose to be deactivated in July, no-one Dstv contacted me. When l got home form holiday the end of July it was off. Then you guys debit my account , the amount of almost R400 on the 25 or 26 July and still say that l owe you guys +- R450. I used more than R100 airtime to contact you guys on several occasions as every 2nd or 3rd day you deactivate it and when l found DSTV you activate it saying it was a mistake on your side and you made notes to the Finance department and you promise me it won`t happen again. I contacted you guys again and was promised again that someone will call me back between 24hrs and 48 hours. I need this to be sorted as this has been going on for 2x weeks now. Not sure why l owe you guys if my Dstv was off for most of the time and that you debited my account saying l still owe you guys. Who is going to reimburse me back the monies l used to phone you guys every-time. If this is the service l am getting then l want my subscription cancel indefinitely.Why are you guys giving me this service as l never had any issue with Dstv until now.