1 reviews | Active since Mar 2016
very bad dstv service!!!
For the past two weeks our dstv has no signal and does not play the entire day only to play early evening straight untill bedtime with no signal or lnb problems as if nothing were wrong during the day.But during the day Its says its searching for signal then it says we must check the lnb cable.This happens every day almost the same time,seems very weired to me. We've contacted dstv numerous times only to be told to do the same thing which is to remove the card and unplug the decoder from the wall to restart.We only did that in the first week or so then in the last few days we just leave it then early in the evening it goes on and play normaly without us even had to unplug any plugs or the smartcard and thats very strange(*****) Our box are not faulty and this problem occurs now daily at the same time. Will Dstv refund us for the times we did not view? But they expect full payment every month. Im very dissapointed and need someone at Dstv to contact me asap.
We hope you will accept our apology for the delayed response.
Our intention is to ensure that our customers enjoy every interaction with us and their query is resolved.
Please be aware that some of the technical issues cannot be resolved over the phone. For this reason, the account holder will be referred to have the decoder tested at the nearest MultiChoice branch or agency.
At the branch, we have the assigned technical team who will be able to check your decoder and provide the relevant feedback. Based on the outcome, you will be advised to contact an accredited DStv installer to check your installation.
We highly recommend that you have the device tested. If it has already been tested, please contact an accredited DStv installer to check your installation. The signal related problem is mostly caused by the installation.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We hope you will accept our apology for the delayed response.
Our intention is to ensure that our customers enjoy every interaction with us and their query is resolved.
Please be aware that some of the technical issues cannot be resolved over the phone. For this reason, the account holder will be referred to have the decoder tested at the nearest MultiChoice branch or agency.
At the branch, we have the assigned technical team who will be able to check your decoder and provide the relevant feedback. Based on the outcome, you will be advised to contact an accredited DStv installer to check your installation.
We highly recommend that you have the device tested. If it has already been tested, please contact an accredited DStv installer to check your installation. The signal related problem is mostly caused by the installation.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah