Very bad customer service from Zama Gumede

Very bad customer service from Zama Gumede,

I woke up this morning and my subscription was canceled, i phone DSTV to find out what is happening and Zama Gumede told me i have about 4 decoders on my name. I explained to her that i have one two explore ultra installed ( one as a primary and the other one as extra view ). Zama could not explain to me why i have 2 more decoder under my name and why i was over charged for this month as i have been on the same contract for the past 6 months. I was told to hold for about 20min as she seeks advise from her line manager then she drops the line. She never phoned me back or anything like that. Very bad customer service from Zama and her line manger what ever him name is.