DG
Dawn G
1 reviews | Active since Jan 2010
15 Sept 2020, 09:59
Very bad Customer Service at DSTV (Multichoice)
I am utterly disappointed with the type of service received from DSTV .My husband is the holder but I sometimes pay the the account .On the 31 August , I double paid the account ***8 by R11200. Since then , after sending a mountain of information , I received a reference no -***2 on 8 Sept - saying that the query was processed but not approved . what about the 7 day SLA !!! Seriously looking at other options and packages out there , Their customer service is pathetic.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Sept 2020, 10:53Hi Dawn,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply15 Sept 2020, 10:53
Official
Hi Dawn,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DG
Dawn G's updateReviewer Update
16 Sept 2020, 15:58With reference to my initial complaint about not receiving a refund from a payment made on 31 August , I still have not received a refund . I have spoken almost every customer call agent , to no avail , the payment approval has to go a few approval steps with no results . I even got a call from the Multichoice Technical Dept on the 15 Sept at 19:23 promising a full investigation and yet this morning , i received a message from Multichoice requesting a bank statement in pdf which was sent yesterday afternoon . Yet another delaying tactic . I called this morning , spoke to a Dumiso promising me to investigate because nothing further had been done ,the second approval process has not yet been done. I would like to know who in this spider web of call centre agents , that there is SOMEONE who will take ownership and tell me when a full refud has been done . Amazing , reading all the reviews and complaints it is amazing that DSTV/Multichoice have not done a haul up of a pathetic call centre department that calls its
customers which I must add , pay for everyone of these call centre agents salaries. There is just no thing as a good customer service where some subscribers can actually be service with a return call back .Just to add that my last reference number was ***9.
Holding my breathe...................................................
customers which I must add , pay for everyone of these call centre agents salaries. There is just no thing as a good customer service where some subscribers can actually be service with a return call back .Just to add that my last reference number was ***9.
Holding my breathe...................................................
DG
Dawn G's update16 Sept 2020, 15:58
Reviewer Update
With reference to my initial complaint about not receiving a refund from a payment made on 31 August , I still have not received a refund . I have spoken almost every customer call agent , to no avail , the payment approval has to go a few approval steps with no results . I even got a call from the Multichoice Technical Dept on the 15 Sept at 19:23 promising a full investigation and yet this morning , i received a message from Multichoice requesting a bank statement in pdf which was sent yesterday afternoon . Yet another delaying tactic . I called this morning , spoke to a Dumiso promising me to investigate because nothing further had been done ,the second approval process has not yet been done. I would like to know who in this spider web of call centre agents , that there is SOMEONE who will take ownership and tell me when a full refud has been done . Amazing , reading all the reviews and complaints it is amazing that DSTV/Multichoice have not done a haul up of a pathetic call centre department that calls its
customers which I must add , pay for everyone of these call centre agents salaries. There is just no thing as a good customer service where some subscribers can actually be service with a return call back .Just to add that my last reference number was ***9.
Holding my breathe...................................................
customers which I must add , pay for everyone of these call centre agents salaries. There is just no thing as a good customer service where some subscribers can actually be service with a return call back .Just to add that my last reference number was ***9.
Holding my breathe...................................................