Very bad customer service and communication!!!!!

Dear Valued Customer

CASE NUMBER: **********

. Thank you for contacting the DStv Credit Application Team.

We have received your documents and cannot at this time complete your Price lock application, in order to continue processing the application please forward the following documents in PDF format.

3 months stamped bank statement that shows your monthly income for 3 months

Best wishes The DStv Credit Application team

Download our Apps: SOCIALISE with us: MultiChoice Support Services (Pty) Ltd is an authorised financial service provider. REG NUMBER: *** • FSP LICENCE NUMBER: 44883 • DIRECTORS: FLN Letele, CP Mack, T Jacobs • COMPANY SECRETARY: LJ Klink • 144 Bram Fischer Drive, Randburg, 2194, South Africa PO Box 1502, Randburg, 2125, South Africa • T +27 11 ********** , F+ 27 11 ********** • Call Centre +27 11 ********** This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.

--Original Message-- From: ********** Date: 9/26/2017 11:02:10 AM To: ********** Cc: ********** Subject: Miss MK GROENEWALD - ********** 2

Good day,

Please receive the customer's Proof of income. The application status is still on

NTU.

Regards,

Lesego Tawane

DPP Task Team

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/content/en/email-disclaimer. If you are unable to view the disclaimer, please email ********** for a copy.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------

From: "mikayla.groenewald" **********

Date: 2017/09/30 10:50 (GMT+02:00)

To: **********

Subject: Re: Miss MK GROENEWALD - ********** 2 [# ********** ]

To whom it may concern

Your communication to clients are UNACCEPTABLE, lacking to inquire ALL documents from day 1.

First you asked me to send a certified ID, proof of banking and proof of residence, this was beginning September.

I sent that through immediately.

Then I waited for 2 weeks, after putting in a complaint, LESEGO contacted me, just asking for a payslip, AFTER I asked her numerous times if shes sure I don't have to send banking statements.

She assured me NO and that everything will be done by no later than Thursday 28 September.

After speaking to her on 23 September, I am still waiting....

Now you are asking me for stamped banking statements again?????

How do you do business?????

I have been struggling and waiting for 4 WEEKS!!!!!

All because you could not tell me to send everything needed to do my application!

My patience has run out, I will take this further.

Mikayla

Sent from my Samsung Galaxy smartphone.

-------- Original message --------

From: **********

Date: 2017/09/30 10:38 (GMT+02:00)

To: **********

Subject: Re: Miss MK GROENEWALD - ********** 2 [# ********** ]