Very Bad Customer Service

I have taken an insurance with DSTV for the satilite Dish and Decoder. from 06 January up todate my Dish has been giving me problems,I reported the amtter and I was given the email address *** I started emailing them from the 3rd of March 2025 and they responded on the 8th of March saying they will send some to replace it, it over a month since I reported but they havent sent anyone but I keep paying for something that goes off at anytime while watching TV saying NO SIGNAL FOUND they gave me ENQUIRY REFERENCE NUMBER : *** ENQUIRY REFERENCE NUMBER : *** ENQUENQUIRY REFERENCE NUMBER : *** ENQUIRY REFERENCE NUMBER : *** ENQUIRY REFERENCE NUMBER : *** ENQUIRY REFERENCE NUMBER : *** ENQUIRY REFERENCE NUMBER : *** ENQUIRY REFERENCE NUMBER : *** ENQUIRY REFERENCE NUMBER : *** ENENQUIRY REFERENCE NUMBER *** QUIRY REFERENCE NUMBER : *** ENQUIRY REFERENCE NUMBER *** ENQUIRY REFERENCE NUMBER : *** ENQUIRY REFERENCE NUMBER : *** ENQUIRY REFERENCE NUMBER : *** ENQUIRY REFERENCE NUMBER : ***

above are refence numbers that I got every time I queried with them but nothing its been done