very bad customer service

I have been speaking to different consultant in Multichoice they all dont know what they are doing, a new decoder was installed on Monday dated 19th Feb 2024 since then Showmax is not playing I have been put from one pillar to post and they all dont know what they doing, DSTV people say its Showmax and the Showmax say its probably DSTV that is faulty I have been holding on for more than 2 hours now and no one can be able to assist me, it is very nice when they debit your account and now they are just useless people who dont know what they doing, I spoke to Sindiswa in Showmax who dont know what she is doing, I spoke to Naomi Ndaba who is asking me to fill in some forms and looking for speed of the internet and I spoke to Thembile who is very useless, Multichoice or Showmax needs to take full responsility before they loose customers they just dont know what they doing, I now need to know if i will be debited for something that is not playing? because they can not assist me as themselves they dont know how to assist me. please help me Hellopeter and make the world out there know that Multishowmax is not what they think it is. Not happy at all can you imagine 2 hours and no joy after that the Naomi lady said it that they will have to end the call because I cant give them the speed of the internet, where do it get that, for goodnessake .