1 reviews | Active since Oct 2012
Very bad customer service
I sent the documents to Multi Choice to do a change of ownership in one of my decoders, they then sent me an email back saying they can't do it because the person I want to change with is using a passport so I must go to the nearest branch or Agency, I then went to their Agency Hi-Lite Audio & visuals in Alberton but they turned me back saying they can't do it also, I again sent MultiChoice and email and they insisted that I must go back to the Agency.I went back to the Agency today but still they didn't help me,they said MultiChoice changed the system so it doesn't allow them to do a change of ownership from their side. I am now being sent from pillar to post but I am paying my monthly subscriptions without any problem. I DEMAND TO BE HELPED NOW!!!!!!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert