Very bad Customer Service

Hi, my name is Lemogang Motingwe. I am Dstv customer.no :***8. I recently took a black friday price lock in November for R499. I was on compact plus before. The installation was done on 12 November. After 6 days i phone to require about the possibilty of being moved to R799 price lock. It was done and everything was okay. On the 29 December to find out if its possible to swop the decorders around the guy that i was talking removed my package and failed to connect me back,he hung up the phone. I phoned again and i was told to wait for 48 hours for business unit to put my package back. It never materialized. I phoned and the package was put back thats when i realised that my account is not as we agreed. I phoned countless times the is being dropped on my ear.No one wants to help regarding this. I have never come across so bad service. I send emails to no avail

Very bad service , i am so dissapointed

Regards Lemogang