very bad customer experiance

Hi, i am not happy with the service level from DSTV, on the 19th March i paud a reconnection fee of R250 and an extras R35 on my account as they were running a special promotion. after making payment i was advised my next payment day will be the 20th of April of my full DSTV subscription amount. on Saturday 3rd of April 2021 i wooke up and my DSTV was suspended and when i tried to call the call centre, nobidy could help me i was put on hold for 35Mins, i tried calling in 5 times on the day with no help, consultants put me on hold untill my airtimes gets cut, the lelevel of customer service is very bad at dstv even today i was put on hold for 30 mins after i kept explaing my problem to the consultant. please interviene in this as the lasy consultant i spoke to advised me i did not make payment where as i have proof of payment and service was activated on the day. please assist urgently on this and reconnect my service immedietly, i have proof that i made payment to dstv. I will not call the call centre again i need you to please activate my dstv as i have made payment. my dstv number ***4 Sthabiso Mvuyana ***

please see ref number s of the calls i did not get assistance on ***i254 Nokukhanya Bhengu, no help Sabatini Govender team leader was supposed to call me back but did not receive a call Mishak Mhlisli Supervisor was also supoosed to call me back but did not ***4i261 Hlengiwe Nxumalo also did not help was on hold for 45 mins no help