Very bad client support and zero response from this once proud South African company.

Extremely slow and unhelpful call centre and email response.

Situation: My Dad is a DSTV subscriber for years, I luckily stopped my subscription a few years ago. So my dad comes to visit and we temporarily want to transfer his subscription to my old decoder. We phone DSTV customer support after a very time-wasting authentication process to confirm who they talk to, they cannot do a transfer cause I first need to fill in a form to transfer my old decoder to my father's name, I fill in the form with copies of all the required ID documentation and mail it to the, Get an automated response that it will be completed within 8 hours. So after 24h still nothing. So we phoned, (very lengthy authentication process again) to hear why they did not comply to there claimed 8 hours response time. On the phone, they claim no it is not 8h but 24h. (So who is not talking to who in DSTV offices?) Problem is it was already 30H plus when we called them (So the 24h is also a lie). So now 50 hours later DSTV still did not do the transfer nor activated the old decoder. SO why do we wonder why they losing Premium subscribers... Answer pathetic client support.