1 reviews | Active since Jun 2013
VERY BAD CLIENT SERVICE
In December 2015 I SMS and phoned the helpdesk applying for the Compact package which works out R529x24 months. I'm currently on the Compact package but I'm interested in the new decoder. Jan 2016 I was informed that my application was approved via email. To date I haven't received my new decoder. Every time I call there's a different story. I called last week and the week before and both consultants apologise for the delay and that they have escalated my query.Apparently someone was supposed to contact me regarding the R149 that I must pay via debit order before the decoder will be delivered. Yesterday I called again and the agent said to me that my offer expired and my application must be resubmitted again. I really can't believe it, this is really disgusting and VERY BAD SERVICE. I really don't know what to do anymore. Can someone in a more managerial position please assist me in this regard. It's been almost three months since my initial application. PLEASE HELP!!!!
We do apologies for the inconvenience you experienced in this regard.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,