Very bad attitude

<p>I called multi choice yesterday to find out if they have received the payment that I did on the 11th of November and the agent that I spoke to was rude and unprofessional, they say all their calls are recorded, they need to go and listen to it, i got told to go and get a bank statement to prove that I paid, then I called back to ask for an email address were l can send the bank statement, i spoke to a different agent who then told me that the money was reflecting from the 12th, so the question that I have is do I have to do Thabo s job or what, this is totally unacceptable</p>