Very bad and poor service

Called in today just to find out why was i charged more on my account. The call went to a lady who asked for my ID and asked me security questions after that she told me that she's having system problem she will need to speak to the supervisor for assistance. I told her that since you having a problem with your system you need to call me back cause that's not my problem it's your company's problem and why do i need to suffer for your system that's not working. Then i was transferred to the supervisor who's not willing to assist nor knows what he's job requires. Was very disapointed with how he handle my call and if this is the kind of people dstv hire is just a matter of time we move to netflix. I would love for dstv to just listen to my call *** to hear exactly what im talking about. If nothing is done rest assure that when netflix gets their sporting licence I'll definitely close my account