Very bad and frustrating Service

My Customer Nr ***0. I pay for 2 packages: Family (Explorer in Cape Town) and Access (Standard in Free State) totaling R465. I called (on 6/4/20 changing my Debit Order date from 16th to 26th. I was not told to pay R175 difference as a result of the change I requested. Yesterday (21/4/20) all my decoders were deactivated. I spoke to 3 agents (Ntshediseng, Xhanti and Sinah) who all were not helpful and costed me R200 of airtime. I once more called and spoke to another agent (don't remember the name) who asked me to pay R175 and I will be reconnected. I paid R248 but she reconnected only Access and left the Explorer disconnected. To this end, a debit order is gonna run on the 26th of April and I would not have enjoyed my Family packages. I would like to be reconnected immediately.