Very annoyed customer

So DSTV decides to switch off our service claiming we did not make payment. What a lot of bull. We have made payments every month via EFT because we just simply don't trust having a Direct Debit with them.

We have been making payments the same way every month and you have the audacity to say we didn't make payment. Now you saying you can allocate our payments but the other months you can which was made the exact same way since doing a transfer of ownership. What is the problem now all of a sudden? Then you ask for proof of payment and yet you still say we didn't pay, really guys, you robbing people here.

And cherry on top, your so called customer service is terrible, 1st agent dropping the call becauae he's probably too *********** to actually check. 2nd lady was wonderful though she helped us out and activated our services.

Now you sent another email stating we owe you R916, when you state in the email "please note: thing payment has been allocated, the account has not been paid for the month of April. Yet we sent you proof of payment. Whose lying here?

Someone needs to go and check their records before trying to rob someone who works in a billing department at her company and knows process.

We paying for full package with very little benefit because you do not have the channels we are looking for on the compact package. We deserve some sort of apology for the poor customer service firstly and a proper investigation.