Very annoyed and irritated customer!!!!

Early last week I phoned the *** the lady was ummming and awwing on the phone sounding very unsure, I ended up asking her if I am through to Multichoice or some outsourced call centre she said outsourced. I'm all for job creation and giving smaller companies an opportunity to grow however it's going to be a problem if the standard of service drops. She then promised me that someone from the sales team will give me a call. It's now Monday nobody has. I took it upon myself to call again and this was the number I was given to call for the explorer ***. I then spoke to a lady and asked how do I go about getting the R99 explorer. I was then transferred from pillar to post, eventually I got through to a gentleman who told me it's self explanatory I should be able to do it on my side and he hung up. I know as a country we are a bit shaken up with all that is going on including corona, however one should be told that we are unable to assist you at this moment time. My decoder is giving me problems hence why I want to do a complete upgrade. I have been a DSTV client for a very long time and the service that I have received is actually shocking, if DSTV was free I would have understood however I'm a paying client. may somebody please help me.

PS: I don't want price lock I only want the R99 24 months option for explorer including installation please!!!!!!