Very annoyed and highly upset with dstv price lock

I have a dstv price lock plan since march/april 2019, my debit order of R899 has been payed every month from my bank account. I recieved a sms saying We've stopped your DStv as you've not paid. To reconnect, pay R10263.22 using ref no.***. Once paid, we'll reconnect you. I would love to know hhow the hell can I owe that much which is about 1 years subscription if I'm on ****** price lock and gets paid every month by debit order.

I will not be paying for dstv's incompetency. I phoned price lock on *** and waited for 45min with no answer. My airtime was depleted and had to recharge, phoned again and waited another 30min on the phone with no reply. Dstv did a escalation to price lock ***-c1 Still no reply or call back from price lock.

Now I understand why so many people are sending out warnings about dstv price lock