Very annoyed

I’m so annoyed that every other month I need to contact DSTV to about the bills they charge me I pay through WhatsApp so it generates the payment and I make payment also make sure I pay on time. This time I spoke to a guy called Sonwabile Mawela I asked him where can I escalate this he asked to put me on hold and he kept me for over 5 minutes and the worse is they number costs a lot airtime worse company ever.