Very angry customer

I've had it with DSTV today. Today you guys have really pushed my patience to the T. I've been on the live chat this mornong with two guys for 2 HOURS trying to login to the My Dstv app with NO joy. They couldn't assist me at all, not because they didn't want to, but because there's seriously something wrong with your app. I've rented a movie using my credit card, since I COULDN'T make use of the free movie we get for the month. The movie was never sent to my decoder!!! I've called your call centre and the guy had me on the line for 38min53sec still with no joy. He keeps on telling me that his supervisor says I must rent the movie again, the more I tell him if I do that it will want my credit card details and I'll have to pay for the say movie once again. I've asked to speak to his supervisor he never allowed me to and I eventually had to drop the line because I've ALREADY waisted so much of my airtime. Could someone please refund me my money or send the movie for me to watch and please tell me when you've done so.

I also have another issue with the contract we recently took out. One of your consultants called my husband to sell this new dstv box to us, not telling him from the start that we'll still need a Netflix accout separately, he was under the impression that it's included in the package. If that could've been mentioned to him from the start then I would've stopped him from taking it out, because we didn't need it because we've already had the stick that allowed us to watch netflix. Before this installment we've asked if you guys could reduce our premium of which you did and we were happy until that person called him for this deal. I'm so angry, because it's now costing us more money unnecessary and we also had to pay for the splitter, money that wasn't budgeted for or told to us in advance. I seriously don't like being caught off guard, these things should be mentioned to a person. I wish I could change my package back to what it was previously. I've also noticed that I can't even watch Showmax on my extra view tv, which we NEVER had a problem previously with our old package. Could someone please sort out this mess, because this is leavimg a bitter taste in my mouth. We've been a customer of yours for SO MANY years, this is UNACCEPTABLE. PS... please call me and not my husband, I'm the one dealing with the account even though it's in his name.