Very angry and sad with dstv service

Item: DStv (MultiChoice)
Rating: 1
Author: Nokuthaba N

I have been trying to reach Dstv through all their communication portals with no luck. I have 2 decoders under me.*** am the one using it. It was on compact package and I downgraded to access for this month. Smartcard number *** it's used by my parents and it's on compact package they paid 400rands yesterday and it's now on access.which they downgraded the wrong decoder I have tried to ask them to fix it instead they keep on adding the money am supposed to pay yet I paid R400 yesterday.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

31 Mar 2020, 12:27

Hi,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply31 Mar 2020, 12:27

Official

Hi,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Nokuthaba N's updateReviewer Update

01 Apr 2020, 08:45

*** this smart card number is supposed to be on accessed package. *** is supposed to be on compact .Your WhatsApp computer made a wrong downgrade can you please fix that for me I need to be connected as quick as possible
Can you please help me regarding this i have been trying to get help on this one thing but no one is willing to help if it can't be done or if you can't assist me for the mistake you made let me know. m now ****ed off

Nokuthaba N's update01 Apr 2020, 08:45

Reviewer Update