gM
gugu M
1 reviews | Active since Feb 2014
12 Feb 2016, 13:50
Very angry and poor service
<br> I am a very angry with multichoice in December I changed my premium to R699 because everyone was home since it was holidays and January I changed it to the normal Compact deal and paid R320 now my services were closed due to me not \paying\" my question is if i did not tel them to put it pack to compact then why would I pay R320 which is a subscription why not R420 if it means I was short????<br> "
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DStv (MultiChoice)'s replyOfficial
17 Feb 2016, 10:23Hello blaqberry,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation we confirmed, we have checked your account and noticed that you did make the difference in payment for upgrade to DStv Premium package in December 2015. Please be advised that we have credited your account with the amount of we have credited your account with the amount of R175.20 and activated your Compact package. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation we confirmed, we have checked your account and noticed that you did make the difference in payment for upgrade to DStv Premium package in December 2015. Please be advised that we have credited your account with the amount of we have credited your account with the amount of R175.20 and activated your Compact package. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply17 Feb 2016, 10:23
Official
Hello blaqberry,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation we confirmed, we have checked your account and noticed that you did make the difference in payment for upgrade to DStv Premium package in December 2015. Please be advised that we have credited your account with the amount of we have credited your account with the amount of R175.20 and activated your Compact package. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation we confirmed, we have checked your account and noticed that you did make the difference in payment for upgrade to DStv Premium package in December 2015. Please be advised that we have credited your account with the amount of we have credited your account with the amount of R175.20 and activated your Compact package. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta