1 reviews | Active since May 2015
Very angry and getting no assistance
Multichoice has handed over another person's account to attorneys in my name, ID number, everything. I went to the branch in Kimberly, instead of helping me they said I must call their head office. I called their head office and they confirmed that it's not my account but they can't do anything because it's out of their hands. Mulchoise refuse to retract that account. I've been going up and down trying to sort out mulchoise ' s fault that is in my name but I'm not succeeding. I have an up to date account with them. I just want multichoice to sort out this mess and cut all ties i have with them. I called the accounts department, didn't get any help not even an apology. I just need them to sort this out and clear my name with their attorneys.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns regarding the listing and have escalated it to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns regarding the listing and have escalated it to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert