VERY ANGRY AND DISAPPOINTED

<p>I got a call from a Multichoice consultant with a hope of getting my query resolved but there's still no resolution to my query. During our conversation I did explain to the lady caller that I want nothing more as my decoder cannot fixed but to suspend my account as I've already paid for my monthly subscription and she insists that they can only do that on the 14th December as she can't do it on her side but that can be done by a technician when I go to any walk in centre. I even went further to ask if I'm paying Multichoice for a service that is not rendered for me. i wanted to know if i'm going to pay further after the 15th December and she said yes which shows that I'm enriching Multichoice as i haven't been using their decoder since the22nd November 2016. that really freaked me out as I will never pay for something that i never used.What surprises me is how can a technician suspend an account if they can't as the call centre does that if you don't pay your subscription on the agreed date.</p> <p>I unfortunately happen to drive past an agency in Roodeport and took my decoder to be checked, they found that the decoder is working but the problem lies with the charger which cost R150.00 and was advised not to exchange my decoder as the HD ones are always faulty and the lady caller was defensive towards that when I told her about my visit to the agent. We couldn't go further with our conversation as she decided to cut the call upon realising that there's no way forward or resolution to her call as I insisted that i want to have my account suspended and be assured who's going to be liable for the days I paid for as no service was rendered on my side.</p> <p>It's now a week that i've last used their decoder and still battling to have my account suspended. My account suspension must date back to the 23/11/2016 as that was the day I requested my service to be suspended.</p> <p>There is absolutely nothing that I need from Multichoice but to have my account suspended as per my request and will only reinstate it when my decoder starts working.</p>