Very angry

********** 1 is my acc number. My services were changed to premium package last year december of which i did not request such. Come january i was told i owe r55 and i explained that i did not request for my package to be changed in the 1st place. Then i was told it was a system error otherwise i do not owe anything. Last week again my pvr services wer cut off. This time i was told i owe r130 and i had to explain myself again. I am however not getting any response as to who changed my package, who authorised my package change, if it i requested the package change i want to see the mesaages and if i called i want to listen to the recording. I did not get any reaponse to my questions but my pvr services wer activated with no explanation. Now today i am told i owe R63 amd my pvr services have been cut off. Can somone explain to me what is happening please. Or give me the namw of the person who changed my package without my consent.