LM
Lerato M
1 reviews | Active since Jul 2018
14 Jun 2020, 22:43
Very agitated Customer with Dstv
I wrote a complaint here about 2 week ago and I got a response from Multichoice and they promised they are investigating my complaint and promised to get back to me to this stage they never called me or tried contacting me in any means. Same with what their agent did because she promised I will get a call from Dstv same day but to this day no call received
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Jun 2020, 07:25Hi Lerato,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Jun 2020, 07:25
Official
Hi Lerato,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Jun 2020, 08:20Hi Lerato,
We apologize for any inconvenience caused.
Please note that we rep**** on the 7 June 2020:
Hi Lerato Makhofola,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Due to a technical glitch and back end system tests a few accounts had payment reversals. This led to the incorrect disconnections of these accounts. Our IT department was able to pick this up and fix it.
We will credit your telephonic charges to your DStv subscription. Kindly send us the itemized billing statement from your network service provider. The statement must indicate the charge, the length of the call and our contact details.
Kindly send the statement to ***.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We apologize for any inconvenience caused.
Please note that we rep**** on the 7 June 2020:
Hi Lerato Makhofola,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Due to a technical glitch and back end system tests a few accounts had payment reversals. This led to the incorrect disconnections of these accounts. Our IT department was able to pick this up and fix it.
We will credit your telephonic charges to your DStv subscription. Kindly send us the itemized billing statement from your network service provider. The statement must indicate the charge, the length of the call and our contact details.
Kindly send the statement to ***.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply15 Jun 2020, 08:20
Official
Hi Lerato,
We apologize for any inconvenience caused.
Please note that we rep**** on the 7 June 2020:
Hi Lerato Makhofola,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Due to a technical glitch and back end system tests a few accounts had payment reversals. This led to the incorrect disconnections of these accounts. Our IT department was able to pick this up and fix it.
We will credit your telephonic charges to your DStv subscription. Kindly send us the itemized billing statement from your network service provider. The statement must indicate the charge, the length of the call and our contact details.
Kindly send the statement to ***.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We apologize for any inconvenience caused.
Please note that we rep**** on the 7 June 2020:
Hi Lerato Makhofola,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Due to a technical glitch and back end system tests a few accounts had payment reversals. This led to the incorrect disconnections of these accounts. Our IT department was able to pick this up and fix it.
We will credit your telephonic charges to your DStv subscription. Kindly send us the itemized billing statement from your network service provider. The statement must indicate the charge, the length of the call and our contact details.
Kindly send the statement to ***.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,