Verbally & Physically Threatened

Advised by DSTV Princess Crossing to have my pvr transferred to new name (never had smart cards) at DSTV agents randfontein. Assistant (Natasha) was rude from start saying DSTV won't load smart card on old decoder (contrary what other agents said). Extremely upset that she pushed decoder to me saying can't help, refusing 2 confirm with randburg. Called management. Owner agreed with Natasha and assaulted me verbally (foul language), even came my side of the table physically threatening me. Eventually called randburg who confirmed I was right, Owner continued assault telling me to take my stuff & F-off (physically hitting my decoder). Said not DSTV & does not answer to DSTV, DSTV answer to him. Asking if I may speak he said \no you may not". I refused to go so they tried loading new card but said decoder faulty (it was fine till hit by Owner). Went back to Princess Crossing (great service) who sold me Explorer. My decoder was fine till owner mishandled it & I want compensation. There were camera's in store to confirm what I say. I did however see owner tampering with video footage so won't b surprised if he deleted some. Must view footage from start to finish. 1 of 3 DSTV agents (?)"""