VAS activation without authorisation and no promised Call back

<p>I called on 31/08 to enquire regarding the larger than expected subscription due. I always pay more than I should in order to take Christmas off and have some extra money. For some reason MultiChoice does not send statements. I am new to DsTV and need to be informed about all the do's and don'ts. I bought an explora and asked the agent what the lowest option was to have Box office. I was informed R350. This was on 12/06. When I called regarding the higher amount due, I was told that there is an R85 service activation of which I was never informed or authorised. I requested that DsTV be suspended and that I wanted the VAS service fees back as I never authorised this. Tebogo promised to call me back on 31/08 after he and his manager listened to the call in June. He promised same day call back in order to confirm that my full monthly subscription will be repaid and my VAS payment. He said that on 02/09 my service will be suspended. Currently only the PVR function is suspended, I am spammed by the increased subscription fee to activate the PVR and I have not heard anythin from MultiChoice. Why is consumers not informed that the Explora cannot do any of the advertised features if you do not pay an additional fee? Why are the agents not giving full info to customers? Why are customers promised a great device and proofs to be useless if you do not pay even more on a monthly basis? I would not have bought the explora if I was correclty advised. I would not have taken the R350 package if I was correclty advised. Tebogo's reference: ********** -I54. I want my money back. This month's subscription and vas, as promised by Tebogo and also the VAS for June, July and August.</p>