Various failed attempts at getting service from Multi Choice

It is sad that a user must give a service provider a star in order to write a review or else i would have given a zero star rating.

My story.

it started with the first call on March 16 @9:54 am a phone call made to enquire about the turnaround time for a change of ownership on a decoder, the agent could not give me an answer at all not even an estimation of how long it can possibly take. after reviewing his services i received an email confirming that the decoder has been linked to my package as an extra view decoder. all was well and i proceeded to go and have a look, an error was displaying.

So after seeing the error i called the call center again on March 17 @12:39 pm during this call the agent sent a command to the decoder it was functional and in working order only 25min later the decoder reverted back to the same error and called again@5:05 pm the phone call took 13min and 25 seconds, during this call the agent sent a command to the decoder it was functional and in working order this time the agent remained on the line for some time to ensure the same error does not turn up i was happy for a few minutes when only 25min later the decoder reverted back to the same error. I gave up for the day as i would have to load airtime to attempt another call.

i did however look on the my dstv app and the decoder displayed as being in active.

Today @2:25pm i called again and then after being cut off i called back 3 minutes later. after various commands sent to clear a new error this round an E16 the decoder displayed active on my account( via My dstv app) however not working, to shorten the story i called restarted and called again, at some stage i told the lady that i am running out of airtime, she took my number and said shell get someone from outbound to call me to assist. THIS NEVER HAPPENED !!!!

So i loaded airtime again another agent checked and confirmed decoders and checked my account balance to ensure i am in good standing. afgter confirmation we did all the previous exercises once again with no luck and then i decided to try the whatsapp line and self service again. no luck.

I am hoping that this last attempt on Hello Peter will have the desired effect and get someone to make contact with me to assist as i can not continue to call without people being able to assist.

the installation was done by an accredited installer and fully functional, there is no load shedding in our area and also no dstv contact center, my only option is digital platforms or telephonically .

PLEASE Help as i fear i stay in South Africa and not in a preferred African country.