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Good evening my Fellow Dstv Family

What a bad experience I had today on the 11 of June 2019. I called to asked why I must pay a reconnecting fee, as I had no signal for awhile I stopped it myself and I was told that I don't need to pay a reconnecting fee. I called this evening spoke to Aliyah the supervisor didn't wanted to speak to me Aliyah said she is standing next to me the second time I asked to speak to her. I rate the service as Poor (0). I paid the installer R450 now I need to pay reconnecting fee of R187 and the package Fee month end. I have no words and if I have my way I want free package for life.