ZM
Zimasa M

1 reviews | Active since Jan 2017

19 Mar 2017, 21:47

Vad service

<p>Dstv keeps on suspending my account and adding penalty fees. Two months ago I changed my account payment date from the 19th of every month to the 2nd day of every month. This is unfair because I'm paying more than I should be paying whilst the payment date was changed, but for some reason which I'm not aware of this has not been effective. </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Mar 2017, 08:13
Official

Dear Zimasa Mahlungulu

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Mar 2017, 11:39
Official

Dear Zimasa Mahlungulu

We are really sorry that your query ended on this platform as you were not satisfied with our services.

We confirm that your account payment date was changed to the 2nd of every month.

The account is currently paid until the 1st April, next payment will be due on the 2nd April for an amount of R365.00.

Please pay the account before or on the 2nd of every month to avoid disconnection.

You are also able to monitor your DStv account by dialing *120*68584# and follow the prompts.

Please feel free to contact us should you require further assistance.

Kind regards

Lebogang

Best regards,