Utterly poor user understanding and useless support from first line on DSTV NOW

Unable to view any catch up programs except for channel 161 &163.

When I raised my problem with support, the only thing that they could say is that it is correct on their side insinuating that I am *********** to use my devices that I have been successfully using until this problem started.

When asked to escalate the matter, I was informed that I can follow up after 48 HOURS on the status of my escalation!

Utterly poor user understanding and useless support from first line on DSTV NOW