Utterly poor customer service

Its amazing to see that although DTSV's (Multichoice) technology is progressing, their administration processes are still years behind! For some reason, the call centre agent indicated it's a technical issue and my subscription was disconnected because of an unpaid account, even though I have a debit order that has already gone through at the beginning of the month. The issue is not that there is a mistake on their part, I can understand system challenges. The frustration, however, is that until they sort out that technical problem, I am left disconnected. What makes matters worse is that I may be disconnected up to 48hrs before the problem is resolved. I can't believe with alternatives like Open View and Netflix on the market, DSTV hasn't up'ed their game on customer service! Has anyone reading this post moved from DSTV to Open View or Netflix? Please let me know what it's like! I'm seriously considering it now.