UTTERLY POOR AND APPALLING SERVICE FROM MULTICHOICE

To whom it may concern, if at all the is anyone Who will be concerned,

It is with great frustration that I am typing this mail.

I have made numerous call to Multichoice just to get my services active but it seems instead of being assisted I am being taken for the BIGGEST FOOL to have surfaced planet earth, the funny part is that even now as am typing a consultant by the name of Okuhle who tells me she is in Port Elizabeth has just put me on hold for almost 17 minutes but to her its 3 seconds because that’s what she told be she was putting me on hold for, so this takes me back to me being the BIGGEST FOOL, but I guess it’s the least of my problems with Multichoice.

Now to get the real business of the day, my services were disconnected for the month of March come 1st April 2021 I want to pay I am told I need to pay R888.66 which I asked myself what that amount was for so like a good customer I think I am I called to your call center where I got to a gentlemen called Lerato Winti who told me that indeed that’s the amount I need to pay and when I asked him to give a me a breakdown of the amount really it was like am taking to a 6 year old child who was just given a puzzle to try and figure out himself because honestly what he told me was utter ******* that even myself I can’t be repeating, WOW after 35 minutes of me still waiting for Okuhle she just hang up the phone….oh well I suppose that was expected anyways,

Ok so going back to the issue at hand after Lerato told me whatever explanation he says that he himself was not making sense he then promised to get someone senior who maybe knows what he/she is taking about and was going to call me back by 12pm which of cause the unthinkable happened no one called me back, so the next day being a nice person I am I called again and this time I was pleasantly surprised because I spoke to a lady called Sebenzile Ntuli I have to say she was very professional and very sympathetic straightaway she told me that Multichoice was over billing me an amount of R346.39 which as the same amount that asked Lerato to breakdown for me, and she told me that I need to pay the amount of R526 which I did immediately and she reconnected my services but guess what today is the 7th of April 2021 I receive a message to say my services are disconnected I need to make a payment of R335.33 that even now am asking myself what is it for, I took out Price Lock because I thought it was a good deal but I have come to realize that it was the BIGGEST mistake I could have ever made, so right now as I’m still typing this e-mail I called the call center again this time I got hold of Sam who is in Durban guess what I am on hold again for 23 minutes so far, when I was advertised Price Lock I was told it comes with Showmax which it didn’t even when I had understood that it doesn’t come with Showmax I was double billed for almost 4 months I was paying R150 for Showmax where I was only supposed to pay R50 after I complained numerous times nothing was done until I decided to cancel Showmax all together so which now im just supposed to cancel my entire subscription with Muntichoice because clearly I am being taken for a ride was also told that extra view is free when you take out Price Lock even the installers told me the same thing when they came to install to an extend that I even called the same installer to come for my extra view but guess what that was also a LIE I don’t know if it’s only me but it seems Multichoice always sells me dreams and lies to me all the time, NOW I JUST SPOKE TO SABELO DLANGAMANDLA WHO SAID HE IS A TEAM LEADER AFTER HOLDING ON 45 MINS HE COMES AND TELLS ME MY SERVICES ARE DISCONNECTED AND HANGS UP.

I have never ever in my life experienced such UTTERLY POOR AND APPALLING SERVICE YOUR COMPANY HAS BEEN GIVING ME I AM BEYONG DISSAPOINTED I AM ACTUALLY DISGUSTED AND FEEL VERY DISPESTEDCTED.

N.B I know again that no one will even bother themselves to call or acknowledge my frustration