1 reviews | Active since Feb 2017
Utterly Pathetic
<p>During June 2016 I received a letter from Mnet about migrating to digital signal. The letter state: Don’t worry we will assist you in any way to make this transition as smooth as possible……. So the signal changed and that was the last of my Mnet. Ever since then I have no signal and no Mnet – the only thing that is smooth is the monthly debit order going off!!!! I reported the incident already on 12/9/2016 Bongiwe @ ********** 222 – They will get back to me… 14/9/2016 They will get back to Patrica…. 26/9/2016 Tebogo Tshehediseng….Please visit your nearest service centre… I visited wonderpark branch but was told they do not work with Mnet only DSTV, try centurion. In January I visited Centurion. I was told that my Machine was broken but are to old so they can’t replace it with a new unit they will first have to find out (I took out insurance with my unit@ multichoice)……. Till today I did not hear from Tshegotatso and Michelle from the Centurion Branch. 6 months later and still without any help from Multichoice!!! Are you going to give me a refund for the 6 months? </p> <p> </p>
Dear Magda Bezuidenhout
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
Dear Magda Bezuidenhout
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
Good day Magda
We tried to contact you today but could not reach you.
Please accept our apology for your inconvenience and the poor customer experience. We understand that our service was not on par with the level you expected.
Our intention is to ensure that you get assistance and the query is resolved. Currently, your query has been referred to our technical team for further assistance. They requested that you keep your decoder switched on.
We will follow up with you for your convenience.
Thank you for sharing your feedback with us
Kind regards
Dinah
Best regards,
Good day Magda
We tried to contact you today but could not reach you.
Please accept our apology for your inconvenience and the poor customer experience. We understand that our service was not on par with the level you expected.
Our intention is to ensure that you get assistance and the query is resolved. Currently, your query has been referred to our technical team for further assistance. They requested that you keep your decoder switched on.
We will follow up with you for your convenience.
Thank you for sharing your feedback with us
Kind regards
Dinah
Best regards,
Good day Mrs Bezuidenhout
Thank you for taking our call today.
As discussed, our technical team has contacted you.
We will continue to follow up with you in this regard.
Kind regards
Dinah
Best regards,
Good day Mrs Bezuidenhout
Thank you for taking our call today.
As discussed, our technical team has contacted you.
We will continue to follow up with you in this regard.
Kind regards
Dinah
Best regards,
Dear Mrs Bezuidenhout
We are so glad to hear that you have been assisted.
Our intention is to ensure that you enjoy every interaction with us and your query is resolved.
Please feel free to contact us should you have any queries, we're here for you.
Kind regards
Dinah
Best regards,
Dear Mrs Bezuidenhout
We are so glad to hear that you have been assisted.
Our intention is to ensure that you enjoy every interaction with us and your query is resolved.
Please feel free to contact us should you have any queries, we're here for you.
Kind regards
Dinah
Best regards,
Thank you so much Dinah - Everything is sorted out!!! You roc****
Thank you so much Dinah - Everything is sorted out!!! You roc****
