Utterly disgusting service

Honestly if there was an option to give zero stars I would, I'm extremely disappointed and disgusted in the service I have received from DSTV, I have been a customer for years and I wanted a new service price lock Explora installed into my home, I was called about 2 weeks ago to make the arrangements for the installation I received an sms with the tracking information and the date scheduled for the installation which was 08/04/2021 at 10:00 till today nothing I called the installer he told me he doesn't even have the decoder as yet, I called into the call center 3 times the 1st time I spoke to a guy called Themba he said he would escalate the matter and I would receive feedback still NOTHING I called again the lady said she will give my details to her manager and it would be forwarded to the price lock department again NO FEEDBACK I even sent my query on Facebook they told me the same thing they would forward my details to the price lock department once again NO FEEDBACK. I took a day off from work to be available for the installation which was confirmed by Dstv via sms and I'm so disgusted in this treatment if I knew this would be the service I would receive I wouldn't have waisted my time in the first place.