Utterly disgusting service at Multichoice price lock dept

On the 23rd of March 2019 I called multi choice as a new customer to take up the DStv premium explorer price lock deal with an extra view and decoder. I didn't take the name of the consultant because she had offered me a great service created an account for me that was in the afternoon at 13:00 PM. She informed me that she will refer the matter to the price lock dept so that the can call me for"Verification and confirmation of the package I need" wait the whole day with no call back... I called them to find out what is happening with my query.

Only to be told that the price lock team works till 1 pm on Saturday one thing the consultant failed to explain to me prior hand. The agent told me that I will be eventually called in on Monday or Wednesday the latest he as re-Escalated the case.

I waited the whole nobody called to my surprise the whole of last week I was told somebody will call me to verify and confirm delivery. Till to date called through out the week with no feedback on Sunday the 31st March I called in and requested to speak to a team leader as I was tired of being sent from pillar to post. I spoke to Zandile Ntshangase who assured me that she will escalate the matter she provided me with her email address now as far as I am aware the standard turnaround time for a call center escalation is 24-48 working hours for a normal case. A high priority case should be between 4-12 hours understandably it was over weekend feedback couldn't be provided.

Yesterday 1st of April at 14:49 PM I called in and Spoke to Raymond. Requested to speak to Zandile Ntshangase the team leader Who informed he won't be able to transfer me to her. As they work on different floors he informed that he will send an email to the price lock dept for them to treat the case as a High priority he gave me a case number as reference 348039.

Till now I am yet to receive feedback.

To my surprise this evening 17:49 PM I called in Spoke to Dineo who advised that she will escalate this case to her TL as they're having a backlog with regards signing up new customers due to the price increase that occurred last night she further advised that it's pointless to re-Escalate this to the Price lock dept as it would create a new query number which will push my existing enquiry further back she's working till 10 PM she will see what her TL can do because Zandile Ntshangase will not be coming for the next two days, she worked till 4 pm today she copied her on the email she sent to her TL.

Bearing in mind I emailed Zandile Ntshangase in morning 7:30 AM she didn't even bother to respond to my email.

What an utterly disgusting service that I have received with Multichoice the level of service that they offer potential clients it's shocking!!! If it weren't for my mom I wouldn't have bothered with this krap!!!