1 reviews | Active since Mar 2013
Utterly disgusting "service"
The above star is only because it is a requirement. The is absolutely NO rating for DStv (MultiChoice) whatsoever!
On 18/02/2022, I accessed the self-help mobile application and requested all services to be suspended on 28/02/2022. On 28/02/2022, I again accessed the application and my account balance was showing as R0.00.
This morning, 02/03/2022, I wake up to a message from my bank stating that the DStv (MultiChoice) subscription was debited from my account. I call the called center in Randburg, where I was on the line for 54 minutes and 49 seconds. No explanation, no apology, nothing! I asked who was going to refund me my unpaid debit charges due to me not making provision for something that I cancelled, as well as my call charges for staying on the line for almost an hour to rectify THEIR mistake.
Eventually someone calls me back and has the audacity to tell me that it's absolutely no problem. No problem??? Are you kidding me??? No problem?!?!
So the fact that they ********ly debited my account, causing unpaid charges and cellphone costs for my account, is apparently not a problem.
Congratulations South Africa and DStv (MultiChoice) on officially becoming one of the most USELESS places on earth!
I am beyond fed up with service like this and the blatant disregard that institutions like yourselves have for your "valuable customers".
You value NOTHING, except filling your pockets.
Please do not contact me, just rectify your problems!
I am beyond fed up with service like this and the blatant disregard that institutions like yourselves have for your "valuable customers".
You value NOTHING, except filling your pockets.
Please do not contact me, just rectify your problems!