Utterly disgusted

I ordered the fibre deal on the 7th of November and today is 3rd Desember. Nobody has contacted me to make an appointment for the installation of the fibre. My account was debited on the 28th of November without using the fibre which means I paid double this month. I paid my premium account as well the DSTV fibre. After MANY phone calls from my side to the call centre as well as MANY escalations of the problem there has been no response from DSTV’s side. I am utterly disgusted and regret the choice I have made to buy this package. I will not recommend DSTV to anyone.