Utterly Disgusted

I've been struggling with my decoders for the past 3 days. I called Thursday because we had a E143 error, I spoke to Palesa. I tried to assist ans later advised that she's going to change my secondary decoder to primary and vice versa, after an hour the error will be resolved. The next day my primary decoder was disconnected, extra view was canceled only one decoder is active yet I pay for 2 and extra view. Friday I called again, they connected my primary decoder and disconnected my secondary decoder. This is not the 1st it happened. Every time we call Multichoice, we're either kept on hold for hours with hope that our airtime runs out. Please connect my decoders or refund my money for the extra view that I'm paying.

I will also be referring the matter to the consumer affairs, this is unacceptable