Utterly bad Service

My DSTV Price Lock Contract ends on 27 June. I phoned DSTV middle May to enquire about the process of transferring the decoder to my x-husband's name there after. They emailed the Change of Ownership form to me and I had to make 1 final payment of R980... I then made a payment of R1000 on 28 May. I emailed the Change of Ownership form to them on 29 May... And eversince... I have been DISCONNECTED!!! MANY phone calls and hours spent with different consultants and Managers... And after 12days...I'm still not connected and they can for some reason not connect the setvice kn my x-husband's name... And the short reason for the chaos... Is that some idiot tried to transfer the ownership BEFORE my contract END DATE!! And for some reason they can't reverse the transaction... IT IS UNACCEPTABLE THAT I PAID AND CANNOT BE CONNECTED. This needs to be sorted out NOW!!! How can you still not be able to fix it after 12 days?