Utter lack of service

I cancelled my Dstv subscription as from 1 November 2015 and instructed them to repay the credit balance and deposit it into my bank account. I spoke to a Jonas Molepo who instructed me to forward my banking details and proof of payment which I did on 3 November 2015. On 11 November 2015 he contacted me again to ask for a copy of my ID.(Uh? This he should have told me on 3 November when he asked for the other documents) I forwarded this to him on 11 November 2015. From then no response. On 2 December 2015 I again send Jonas Molepo an email asking when I will receive my money and up to today still no response. I phoned their Johannesburg number this morning and after explaining 3 times the purpose of my call was put on hold for more than 10 minutes. This is utter ****. You earn interest on my money and just don't bother with your clients. No wonder a lot of people are cancelling their subscriptions.