Utter Incompetence

So I have been disconnected again by DSTV, for the 5th time this month, even though my account is fully paid up until the end of March 2018. (I pay annually for the year and have been doing so for the past 3 years.)

And this despite logging a Hello Peter complaint on 23 March detailing the issue. Dinah from DSTV responded but claimed that I still owed money on the account, however, she did not even bother to look through all the payments on my account. She only looked at one individual payment and concluded that I had short paid, when in fact a second payment was made a day later. I informed her of this, but obviously nothing has been done about it.

Again, what utter incompetence! If my first post I complained about the incompetence of the Call Center and Business Desk. But now, not even the people responding to the Hello Peter complaints can do their jobs properly. Does anyone at DSTV actually know how to balance an account? Apparently not!