UTTER DISREGARD FOR CUSTOMERS

<p>Good day,</p> <p> </p> <p>I write this email with utter disgust in terms of the non-service rendered by Multichoice to their clients.</p> <p>I have not been able to use my Explora since Sunday 09/10/2016 to date. I have phoned your call centre and the information relayed is that you are not even sure of what is the problem.</p> <p> </p> <p>But what disgusts me the most is that you have no consideration for us as clients. You have all our details, e.g. Cellphone number, Email address but nothing to alert us that you are experiencing technical problems.</p> <p> </p> <p>I had to drive on Monday and go to one of your service centres and we were just told there is a problem with the Explora in general, but how do you not communicate such to your clients.</p> <p> </p> <p>Are you going to give us a discount on the downtime days?????</p> <p>I do not want to pay for the service I am not receiving.</p> <p> </p> <p>Kindly get back to me on this matter. You have totally disregarded your clientele……APPAULING SERVICE!!!</p> <p> </p>