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wendel D

1 reviews | Active since Feb 2024

28 Nov 2024, 15:40

Utter Disappointment with DSTV’s Customer Service and Unfulfilled Discount Agreement

I am writing this with immense frustration and disappointment regarding the unacceptable treatment I have received as your customer. Despite being a loyal subscriber and making a full payment last month in line with a discount deal offered to me, you have failed to honor your end of the agreement.

Your customer service, instead of resolving the issue, has only exacerbated my frustration. I have had to repeatedly explain the situation to different representatives, none of whom seemed equipped or willing to assist me adequately. How is it acceptable for a company of your stature to promise discounts, take full payment, and then conveniently disregard the agreement?

This is not just about the monetary aspect—it is about integrity and customer trust. Your failure to uphold your commitments reflects poorly on your credibility and regard for customers.

I demand that this issue be rectified immediately, with the discount app**** as agreed. Furthermore, I expect an apology for the inconvenience caused and assurance that such a blatant disregard for your customers will not happen again.

If this issue is not resolved promptly, I will have no choice but to escalate the matter to consumer protection authorities and share my experience widely to warn others.

DSTV, your customers deserve better. I hope you take this feedback seriously and restore some semblance of trust.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Nov 2024, 15:56
Official
Hi Wendel,

Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you with the information or assistance you need as soon as possible. Should any further updates or details be required, we will be in touch. Thank you for your patience. 

Kind regards, 
DStv: Hello Peter Team




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wendel D's update01 Dec 2024, 15:27
Reviewer Update
I am writing yet again to express my growing frustration and disappointment regarding the unresolved issue outlined in my initial complaint, titled “Utter Disappointment with DSTV’s Customer Service and Unfulfilled Discount Agreement.”Despite my previous correspondence, which detailed the unacceptable breach of trust caused by your failure to honor the discount agreement and the poor handling of my case, I have not seen any meaningful action or resolution.To add to my frustration, someone from your team recently contacted me, assured me that the issue would be investigated, and promised to follow up with a call the next day. That follow-up call never happened, further compounding my dissatisfaction with your service.This persistent disregard for your commitments is beyond unacceptable. I have already made full payment under the terms of the discount agreement, and your continued inaction erodes any remaining trust I had in DSTV as a reliable service provider.I demand the following without further delay:
  1. Immediate application of the discount as originally agreed.
  2. A clear explanation for the repeated lapses in communication and unfulfilled promises.
  3. An apology for the inconvenience and distress caused by your handling of this matter.
If this issue is not resolved promptly and satisfactorily, I will escalate my complaint to the relevant consumer protection authorities and share my experience publicly to inform other customers about the challenges I have faced.It is disappointing that I have to resort to such measures to have my concerns addressed. I hope this follow-up receives the urgent attention it deserves.